How should a salon respond to a bad Google review?

Acknowledge the specific thing the client raised, avoid disputing facts publicly, and offer a direct route to put it right. REPLYfairy drafts this in your salon's own tone, and never auto-posts a review that mentions a reaction, injury or botched treatment.

Can REPLYfairy reply to reviews while I am with clients?

That is the point. Monitoring runs continuously and routine positive reviews inside your threshold are answered within minutes, so replies do not wait for the end of the day.

What if a client claims an allergic reaction in a review?

It is flagged and held for your approval whatever the star rating, with an explanation of why. You decide what is said before it goes on your public profile.

How much does REPLYfairy cost for a salon?

From GBP 39 per month per salon. Multi-site owners pay GBP 39 for the first salon plus GBP 29 per month for each additional location.

For salons & beauty businesses

Every client review answered in your voice — without thinking about it between appointments

Between back-to-back appointments, reviews pile up fast. REPLYfairy keeps up automatically, and hands you the ones that genuinely need your judgment.

What we specifically watch for

Always flagged, never auto-posted

Reviews mentioning an allergic reaction to a product, an injury (burns, cuts), or anything describing a botched treatment are automatically flagged — these are the reviews where a generic auto-reply would look careless.

Examples

What drafts actually look like
and how each one gets handled

Auto-approved

Review

★★★★★

"Absolutely obsessed with my new colour, exactly what I asked for and Sarah was so lovely throughout."

Drafted reply

This made us so happy to read! We'll let Sarah know — can't wait to see you again.

Clearly positive, no risk factors, within your auto-approve threshold.

Sent for approval — below threshold

Review

★★★☆☆

"Really disappointed with my cut, it wasn't at all what I asked for."

Drafted reply

I'm sorry this didn't match what you asked for. We'd like the chance to put it right; please get in touch directly.

Flagged because: rating below your threshold.

Sent for approval — safety flag

Review

★★★☆☆

"Had a reaction to the colour treatment — my skin was red and irritated for a couple of days."

Drafted reply

[Drafted, held for your review — a product reaction claim is never auto-posted, at any rating.]

Flagged because: allergic/skin reaction claim — escalated regardless of rating.

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Every client review answered in your voice — without thinking about it between appointments

What we specifically watch for

What drafts actually look like
and how each one gets handled

See what REPLYfairy would draft for your actual recent reviews

Industries Served

Links

Every client review answered in your voice — without thinking about it between appointments

What we specifically watch for

What drafts actually look like and how each one gets handled

See what REPLYfairy would draft for your actual recent reviews

Industries Served

Links

What drafts actually look like
and how each one gets handled