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Answer every review fast — and never auto-post the ones that need a real look

A busy kitchen doesn’t have time to sit and reply to reviews between services. ReviewFlow handles the routine ones and puts the serious ones in front of you.

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What we specifically watch for

Always flagged, never auto-posted

Anything mentioning food safety, allergic reactions, a foreign object in food, food poisoning claims, or hygiene concerns gets automatically flagged for your review — never auto-posted.

Examples

What drafts actually look like
and how each one gets handled

Auto-approved
Review
★★★★★
"Best Sunday roast in the area, hands down. Staff remembered our usual order too."
Drafted reply
Thank you so much — that really made our day! Looking forward to seeing you again for your next Sunday roast.
Clearly positive, no risk factors, within your auto-approve threshold.
Sent for approval — below threshold
Review
★★★☆☆
"Service was really slow tonight — waited 40 minutes for our order to be taken."
Drafted reply
Sorry the wait took the shine off the evening — that's a fair complaint. We'd love another chance to get the pacing right.
Flagged because: rating below your threshold.
Sent for approval — safety flag
Review
★★★☆☆
"Ordered the dish we were told was nut-free and my daughter had a reaction shortly after."
Drafted reply
[Drafted, held for your review — an allergy-related safety claim is never auto-posted, at any rating.]
Flagged because: allergic reaction claim — escalated immediately regardless of rating.

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