For hotels
Guest reviews answered around the clock — risky ones always land with you first
Guests leave reviews at all hours. ReviewFlow doesn’t sleep either, and it knows which ones genuinely need your attention.
What we specifically watch for
Always flagged, never auto-posted
Reviews mentioning a safety or security incident, theft, injury on the premises, discrimination, or hygiene issues are automatically flagged for your review.
Examples
What drafts actually look like
and how each one gets handled
Auto-approved
Review
★★★★★
"Wonderful stay from start to finish — room was spotless and staff went well out of their way to help."
Thank you for such a lovely review — we'll pass this along to the team. Hope to welcome you back soon!
Clearly positive, no risk factors, within your auto-approve threshold.
Sent for approval — below threshold
Review
★★★☆☆
"Room was nice but the lift was out of service the entire stay, which was hard with luggage."
Thank you for your patience with the lift — I'm sorry it went on for the length of your stay. Please reach out directly and we'll take care of it.
Flagged because: rating below your threshold.
Sent for approval — safety flag
Review
★★★☆☆
"Came back to the room to find our things had clearly been gone through."
[Drafted, held for your review — a security incident is never auto-posted, regardless of rating.]
Flagged because: possible security incident — escalated regardless of rating.