Legal
Last updated: [date]
Draft notice: this page is a structural starting point and has not been reviewed by a solicitor. Section 4 in particular — liability for AI-generated reply content — needs specific legal guidance before publishing.
1. The service
ReviewFlow provides an AI-assisted service that monitors your Google Business Profile, drafts replies to customer reviews, and — based on settings you control — posts those replies automatically or after your explicit approval.
2. Your account and access
You'll grant ReviewFlow manager-level access to your Google Business Profile. You're responsible for the accuracy of the business information and brand voice guidance you provide.
3. Approval settings and your responsibility
You control your auto-approve threshold and can change it at any time. For any review that requires your explicit approval, ReviewFlow will not post a reply until you approve it.
4. Liability for reply content — needs solicitor review
This clause needs to be drafted with proper legal guidance. It must address who is responsible for the content of an auto-posted AI-generated reply if it turns out to be inaccurate or inappropriate, what ReviewFlow's liability is versus the client's, and what recourse exists if an auto-approved reply causes a problem.
5. Fees and payment
[State your actual billing terms.]
6. Cancellation
You may cancel at any time; cancellation takes effect at the end of your current billing period.
7. Service availability
ReviewFlow depends on the availability of Google's Business Profile API and our AI provider's services; we can't guarantee uninterrupted availability of either.
8. Changes to these terms
We'll notify active clients of material changes by email before they take effect.
9. Governing law
These terms are governed by the laws of England and Wales.
10. Contact
Questions about these terms: [email protected]