For salons & beauty businesses

Every client review answered in your voice — without thinking about it between appointments

Between back-to-back appointments, reviews pile up fast. ReviewFlow keeps up automatically, and hands you the ones that genuinely need your judgment.

What we specifically watch for

Always flagged, never auto-posted

Reviews mentioning an allergic reaction to a product, an injury, or anything describing a botched treatment are automatically flagged.

Examples

Auto-approved

Review

★★★★★

"Absolutely obsessed with my new colour, exactly what I asked for and Sarah was so lovely throughout."

Drafted reply

This made us so happy to read! We'll let Sarah know — can't wait to see you again.

Clearly positive, no risk factors, within your auto-approve threshold.

Sent for approval — below threshold

Review

★★★☆☆

"Really disappointed with my cut, it wasn't at all what I asked for."

Drafted reply

I'm sorry this didn't match what you asked for. We'd like the chance to put it right; please get in touch directly.

Flagged because: rating below your threshold.

Sent for approval — safety flag

Review

★★★☆☆

"Had a reaction to the colour treatment — my skin was red and irritated for a couple of days."

Drafted reply

[Drafted, held for your review — a product reaction claim is never auto-posted, at any rating.]

Flagged because: allergic/skin reaction claim — escalated regardless of rating.