For dental & medical practices
Every patient review answered — with the sensitivity a clinic needs
A frustrated review at a restaurant and a frustrated review at your clinic aren’t the same kind of risk. ReviewFlow knows the difference.
What we specifically watch for
Always flagged, never auto-posted
Reviews mentioning pain, infection, allergic reactions to materials or medication, anything that could read as a misdiagnosis or treatment complication, or language that edges toward a malpractice implication — all of these are automatically flagged for your review, regardless of your auto-approve settings.
Examples
What drafts actually look like
and how each one gets handled
Auto-approved
Review
★★★★★
"Genuinely the least anxious I've ever felt at a dental appointment. Dr. Patel explained everything before doing it."
Thank you so much for this — making appointments feel less stressful means a lot to hear. See you at your next check-up!
Clearly positive, no risk factors, within your auto-approve threshold.
Sent for approval — below threshold
Review
★★★☆☆
"Waited well over an hour past my appointment time with no explanation."
I'm really sorry about the wait — that's not the experience we want anyone to have. Could you give the clinic a call so we can make it right?
Flagged because: rating below your threshold.
Sent for approval — safety flag
Review
★★★☆☆
"Had a filling done on Tuesday and the pain honestly hasn't let up since. Starting to get a bit worried."
[Drafted, held for your review — a reply mentioning post-treatment pain isn't posted automatically, even at this rating.]
Flagged because: mentions ongoing pain after treatment — escalated regardless of rating.